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Columbia Solid and Engineered Warranty
Modified on 2007/12/27 13:55
'''Engineered and Solid Hardwood Warranty ''' Congratulations on purchasing Columbia hardwood flooring. We make every effort to ensure your complete satisfaction, with the strongest guarantees in the industry on all of our engineered and solid hardwood floors. Your protection doesn't end here. Columbia offers a complete floor-care system designed to help you maintain your hardwood floor. Read this information carefully. It contains all the warranty and care information you need to keep your Columbia hardwood floor looking beautiful for years. '''Columbia Pre-Installation Warranty''' Columbia hardwood floors are crafted to the highest quality standards. Every plank goes through numerous quality inspections. However, we urge you and your installer to inspect each plank for color, finish, and quality BEFORE installation. If you are not 100% satisfied with any hardwood plank prior to cutting it, just return the carton to your floor-covering retailer. Columbia will replace it at no charge. Note: All hardwood floors have an average 5% cutting waste allowance. Builder grade products (Adams and Taylor) are excluded from this warranty. '''Columbia Full Lifetime Structural Warranty''' Columbia's engineered cross-grained constructed products resist expansion and contraction due to climate. Each ply is fused under heat and pressure. In the unlikely event that our fused plies should separate, Columbia will replace the defective planks and install new ones at no cost to you for as long as you own your home. '''Columbia Loss-of-Bond Warranty''' Columbia Flooring offers two adhesive choices, Gator Glue™ and Columbia Flooring Urethane Adhesive, for the installation of your hardwood flooring. Gator Glue is covered by the loss-of-bond warranty and provides easy troweling and clean up as well as a quick grab for an easy installation. Columbia Flooring Urethane Adhesive is covered by the loss-of-bond warranty and also offers a lifetime moisture warranty. This Columbia Flooring adhesive offers a high grab and is recommended for areas susceptible to subfloor moisture. '''Columbia Full Lifetime Moisture Warranty''' Columbia engineered hardwood flooring installed with our Columbia Flooring Urethane Adhesive is specifically designed to withstand the effects of subfloor moisture. If the subfloor is visually dry, has no history of moisture problems and is installed according to Columbia's installation instructions, Columbia will warrant the floor not to release from your subfloor due to subfloor moisture for as long as you own your home. Columbia will repair or replace the floor if it releases from the subfloor due to subfloor moisture (provided that testing approved by Columbia indicates that the moisture came through the subfloor). If the floor has a moisture failure a second time, we must conclude that the problem is specific to your installation and would happen again. Therefore, we will replace a floor due to subfloor moisture one time only. Specifically, you the purchaser are protected from: Unsightly cupping of the plank Buckling due to expansion Warping or twisting Radiant Heat In-Floor radiant heating systems can alter product performance due to surface temperatures if the proper installation guidelines are not followed. Please keep surface temperatures under 85ºF for best results. Please see more information pertaining to radiant heat in Columbia's installation instructions. Note: Do not install solid hardwood floors over radiant heat. '''Columbia 25-Year DiamondPlate Finish Warranty''' Your Columbia hardwood flooring is protected by DiamondPlate™, our exclusive, state-of-the-art, clear, aluminum oxide finish. This means that your floor, when maintained according to Columbia's care and maintenance recommendations, will not wear through the DiamondPlate aluminum oxide finish during the specified warranty period. See the warranty chart below for all products. Understanding Wood and its Installation will Help You Understand Your Columbia Warranties Wood is a natural product, containing natural variations in color, shade and grain. Columbia cannot guarantee against natural variations in each plank, nor against minor differences between samples and the color of the floor once the floor has been installed. In all cases, Columbia reserves the right to inspect any problem and to remove a sample, if required, for technical analysis. Clearly, Columbia cannot be responsible for improper installation. To ensure your total protection under Columbia's written warranties, be sure your floor is installed according to Columbia's published installation guidelines for both engineered and solid products. '''Warranties''' PRODUCT PRE-INSTALL STRUCTURAL MOISTURE WEAR Independence Collection Braxton Oak Yes Lifetime Lifetime 25 yrs Livingston Oak Yes Lifetime Lifetime 25 yrs Rodney Oak Yes Lifetime Lifetime 25 yrs Rutledge Oak Yes Lifetime Lifetime 25 yrs Ellery Oak Yes Lifetime Lifetime 15 yrs Hopkins Oak Yes Lifetime Lifetime 15 yrs Sherman Oak Yes Lifetime Lifetime 15 yrs Stockton Oak Yes Lifetime Lifetime 15 yrs Bartlett Oak Yes Lifetime Lifetime 10 yrs Harrison Oak Yes Lifetime Lifetime 10 yrs Middleton Oak Yes Lifetime Lifetime 10 yrs Species Collection Chase Pecan Yes Lifetime Lifetime 25 yrs Gwinnett Pecan Yes Lifetime Lifetime 25 yrs Hayward Pecan Yes Lifetime Lifetime 25 yrs Morton Cherry Yes Lifetime Lifetime 25 yrs Revere Cherry Yes Lifetime Lifetime 25 yrs Williams Maple Yes Lifetime Lifetime 25 yrs Wilson Maple Yes Lifetime Lifetime 25 yrs Witherspoon Maple Yes Lifetime Lifetime 25 yrs 3/4" Solid Collection Carrolton Oak Yes n/a n/a 25 yrs Thornton Oak Yes n/a n/a 25 yrs Adams Oak No n/a n/a 15 yrs Taylor Oak No n/a n/a 15 yrs Out of Africa Collection™ Steamed Cedar-Engineered Yes Lifetime Lifetime 25 yrs Cherry-Engineered Yes Lifetime Lifetime 25 yrs Pearwood-Engineered Yes Lifetime Lifetime 25 yrs Rosewood-Engineered Yes Lifetime Lifetime 25 yrs Walnut-Engineered Yes Lifetime Lifetime 25 yrs Cedar-Solid Yes n/a n/a 25 yrs Cherry-Solid Yes n/a n/a 25 yrs Pearwood-Solid Yes n/a n/a 25 yrs Rosewood-Solid Yes n/a n/a 25 yrs Walnut-Solid Yes n/a n/a 25 yrs Out of Africa Village Collection™ Steamed Cedar-Engineered Yes Lifetime Lifetime 15 yrs Cherry-Engineered Yes Lifetime Lifetime 15 yrs Pearwood-Engineered Yes Lifetime Lifetime 15 yrs Rosewood-Engineered Yes Lifetime Lifetime 15 yrs Walnut-Engineered Yes Lifetime Lifetime 15 yrs The Dales Collection Longstrip Clic™ Hardwood Flooring Appleby Oak Yes Lifetime Lifetime 25 yrs Barnard Oak Yes Lifetime Lifetime 25 yrs Bowbank Oak Yes Lifetime Lifetime 25 yrs Carlisle Maple Yes Lifetime Lifetime 25 yrs Cotherstone Merbau Yes Lifetime Lifetime 25 yrs Darley Oak Yes Lifetime Lifetime 25 yrs Denby Oak Yes Lifetime Lifetime 25 yrs Greta Oak Yes Lifetime Lifetime 25 yrs Settle Oak Yes Lifetime Lifetime 25 yrs Wensley Oak Yes Lifetime Lifetime 25 yrs Hardwood Essence Sculpted Collection™ Augustine Walnut Yes Lifetime Lifetime 25 yrs El Dorado Maple Yes Lifetime Lifetime 25 yrs Santiago Hickory Yes Lifetime Lifetime 25 yrs -------------------------------------------------------------------------------- ''' EXCLUSIONS Not Covered By Your Warranty ''' Improper storage, handling or installation of flooring. Squeaking and/or cracking by any cause other than the mis-manufacture of the flooring. Man-made or natural disasters including, but not limited to, leaking or broken plumbing, fire, flood, earthquake, or standing water during or after construction. Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, subfloor material, fasteners, patching or leveling compounds, adhesives other than Columbia products. These situations are considered to be part of the installation inspection process prior to installing the flooring. Do not install flooring if these situations exist. '''Insect infestation after shipment from the factory. ''' Neglect or abuse including, but not limited to, not taking proper precautions to protect furniture legs and feet with felt protectors, dirty or improper casters, moving heavy objects without a dolly and protective plywood beneath. Spiked and/or damaged heels and pet claws. Dents or scratches in the flooring caused by furniture, appliances, casters, or unusual foot traffic. Falling or dropped objects which can dent or fracture the flooring and finish. Moisture infiltration from sidewalls or from any surface other than through the subfloor. Construction traffic abuse to the surface of the flooring. Non-factory applied finish (by the owner or installer) including, but not limited to, refinishing or recoating. Normal color variations and natural characteristics of real wood products discovered AFTER the flooring is installed. The normal wearing of the finish in high traffic areas, pivot points, and seating areas. Gloss reduction is not considered wearthrough, and therefore is not covered under the finish warranty. Additional Terms of the Warranties These warranties apply only to the original purchaser and to flooring in its original installation, and are not transferable. Responsibility for final inspection and approval falls upon the consumer and installer prior to permanent installation. Prior to actual installation, dry-lay the floor, blending the planks from several cartons to determine optimum appearance. Columbia is not responsible for labor costs associated with the repair or replacement of visually defective planks after the floor is installed. '''Seasonal Checking:''' In order to maintain the recommended relative humidity of (35% - 55%) inside the home, the installation of a humidifer, or dehumidifer maybe necessary. Hardwood flooring is designed to perform in an environmentally controlled structure. Seasonal checking may occur when your environment falls outside of these recommended areas. Incidental or consequential damages are excluded under all Columbia warranties. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The Columbia warranties give you specific legal rights. You may have others which vary from state to state. These warranties do not apply to any product designated as other than first quality, including, but not limited to, economy grade, cabin grade, specials, non-standard items, or any items or products sold "as is." Columbia will, at its option, repair, refinish, or replace defective flooring, including adhesives (if applicable). This does not include the removal or replacement of cabinets, appliances or other fixtures. These warranties are effective for all Columbia engineered and solid hardwood flooring sold after "date of acceptance." -------------------------------------------------------------------------------- DISCLAIMER OF UNSTATED WARRANTIES The limited warranty described in this section is in lieu of all other warranties of Columbia, and Columbia disclaims all other warranties concerning the flooring, express or implied, including but not limited to, any implied warranty of merchantability, fitness or adequacy for any particular purpose, use, or quality. WHAT TO DO IF YOU HAVE A PROBLEM Columbia takes every possible precaution to ensure that our wood floors perform as warranted. In the unlikely event our product fails to meet your expectations, you should contact your retailer or builder within 30 days of experiencing a problem. They are a great source of information and should be able to rectify the situation to your satisfaction
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